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ProjectNorthvane Plumbing & Heating

AI receptionist for small business

Picks up the phone when you’re busy or already closed: books appointments and hands the hard cases to a person.

Examples

Northvane Plumbing & Heating is the studio’s own project. It shows how a voice agent takes a night call: it books a visit for the morning and puts an urgent case through to the technician on duty. It doesn’t replace a human receptionist, and we promise no results.

Who it’s for

A good fit if

  • You miss calls: you’re with a customer, on a job or driving.

  • People call in the evening, at night and at weekends, when there’s no one to pick up.

  • Most calls are about the same things: booking, prices, hours, the address.

  • Your booking rules are clear: what people can book, with whom and when.

Not a fit if

  • Calls are few and you manage to answer them yourself.

  • Your phone calls are complex sales or complaints. That takes a real person.

  • Your services, prices and booking rules aren’t written down anywhere: the agent has nothing to answer from.

  • Customers write more often than they call. Then start with a chatbot.

    AI chatbot

What’s included

  • Answering calls

    The agent picks up when you’re busy and after hours: at night and at weekends.

  • Booking appointments

    It asks what’s needed, offers a time and books it.

  • Answers from your details

    Services, prices, hours and the address — from what you gave it.

  • Handover to a person

    Urgent and hard calls are put through to you or to whoever is on duty. You decide when.

  • A note after the call

    After a call you get a notification: who called, what they need and when they’re booked.

  • Testing before launch

    We run test calls on your own questions and fix the answers. An agent can get things wrong — that’s why hard cases go to a person.

  • AI services

    Paid for separately — we’ll name the amount once we’ve looked at the job.

Price and terms

On request

It depends on what the agent takes on and what we connect it to. Tell us about the job and we’ll name the price.

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